Tenant Resources, All in One Place
Pay rent, submit maintenance requests, and find answers to rental policy questions right here, all managed through your online tenant portal.
Paying Rent Is Simple and Secure
Crowley Curtis Property Management offers convenient online rent payment through your tenant portal, with options that may include bank transfer (ACH) and card payment. Whichever way you choose, you get a flexible, trackable way to stay current on your rent, with no jargon and no guesswork.
Quick Facts
- Pay online anytime through the tenant portal
- Set up automatic recurring payments
- View your payment history and receipts
Need a Repair? Submit a Maintenance Request in Minutes.
Report non-emergency maintenance issues through the online tenant portal, where our team can log the request, coordinate with a trusted vendor, and keep you updated on progress.
1. Log In to the Tenant Portal — Submit your request details and photos so our team has everything needed to get started.
2. We Coordinate the Fix — A trusted local vendor is assigned and scheduled to handle the repair.
3. Stay Updated — You'll receive status updates until the repair is complete.
Key Rental Policies to Know
These are general policy highlights; specific terms are outlined in each tenant's lease agreement.
1. Rent Due Dates — Rent is due on the date specified in the lease, with online payment reminders available through the tenant portal.
2. Security Deposits — Deposit amounts, handling, and return timelines follow Illinois state law and the lease terms.
3. Maintenance & Repairs — Non-emergency requests go through the tenant portal; emergencies should be reported immediately by phone.
4. Lease Renewals — Tenants are notified in advance of upcoming lease expirations and any proposed renewal terms.
5. Property Care & Guest Policies — Tenants are expected to maintain the property in good condition and follow lease terms regarding guests, pets, and alterations.
After-Hours Emergency Maintenance
True emergencies, such as active water leaks, no heat in winter, gas odors, or safety hazards, should be reported right away by phone rather than through the online portal, so our team can respond quickly and protect both you and the property.
Non-emergency requests should still go through the online tenant portal to keep records organized.
Tenant FAQs
Answers to common questions about leasing, payments, and maintenance for Crowley Curtis Property Management tenants.
How do I pay my rent?
Rent is paid online through the tenant portal using bank transfer or card payment; reminders are sent before the due date.How do I submit a maintenance request?
Non-emergency requests are submitted through the tenant portal with details and photos; emergencies should be reported by phone immediately.What should I do in a maintenance emergency?
Call the emergency maintenance line right away for issues like water leaks, no heat, or safety hazards.When will I hear about my lease renewal?
Tenants are contacted in advance of their lease expiration with renewal details and any updated terms.Who do I contact with general questions?
Tenants can reach the Crowley Curtis Property Management team directly using the contact information provided on this page.
Have a Tenant-Related Question?
Reach out directly for anything not covered above, whether it's a lease question, payment help, or a general property question. Our team is responsive and easy to reach.